Return policy

Return Policy

At ModelToAssemble.com, customer satisfaction is a top priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging with all included components. This ensures that the product can be restocked and remains suitable for future customers.

To initiate a return, please contact our customer support team with your order details. Once your request is approved, you will receive instructions on how to return your item. Please note that return shipping costs may be the responsibility of the customer unless the item received is defective or incorrect.

After the returned item is received and inspected, a refund will be issued to your original method of payment. Processing times may vary depending on your payment provider.

If you receive a damaged or defective product, please reach out to us as soon as possible with photos of the issue so we can resolve it quickly, either by offering a replacement or a full refund.

We are committed to providing a smooth and transparent return process to ensure your shopping experience with ModelToAssemble.com is always positive.